Position Summary

The purpose of this role is to provide an amazing experience to superlative fitness customers.

You will help our customers take desired actions by providing polite and timely services when needed.

You will be responsible for responding to phone calls, emails, SMS and social media messages.

You will be working with our CRM system, processes and contents with requests from customers on daily basis.

Qualifications

We value work ethic, coach-ability, positive attitude, and past results you’ve delivered.

Have you delivered results in a similar role in the past? If so, that’s what we’re looking for!

Minimum qualification – OND

Requirements

• Experience in communicating with 30+ customers per day (calls & social media)

• Integrity, self-awareness and adaptability.

• Excellent interpersonal and communication skills (verbal and written).

• Have experience using Google Drive, Email, Microsoft Office Suite (Words, Excel & PowerPoint), Zoom/Skype & Facebook (in general).

Preferred

• Must be Female.

• Resides in Lagos state.

• Must have a working laptop and smart phone.

• At least 1 year experience in customer service role.

• Experience in an online business environment.

• Ability to work from home without being distracted.

• Copywriting skill is an added advantage.

Roles & Responsibilities

• Call customers after an order is placed.

• Provide knowledgeable and polite answers to inquiries regarding products.

• Assist clients on ordering.

• Deal with orders in the back office and liaise with logistics manager.

• Follow-up on orders and liaise with customers.

• Manage customer relationships utilizing our CRM tools.

• Assist customers with after-sales services.

• Resolve customers complaints.

• Communicate concisely our company policies to clients.

• Maintain and update regular client correspondence.

Pay

N40k – N50k

Method of application

Interested and qualified candidates should fill out the form below 👇👇👇